NO CALL NO SHOW POLICY
Appointments are marked as a No Call No Show when....
The appointment time has lapsed longer than 15 minutes. Our system will automatically apply 20% fee from that days services to your account. This fee will be applied to your next scheduled service.
Appointments that are not cancelled within a 2 hour time frame from the start of the appointment, will also be marked as a No Call No Show.
Please call us within 2 Hours of your appointment start time to cancel or make changes to your appointment.
Pet Pick Up Policy
Pets that are left in our care for MORE than 1 Hour after being notified ready for pick up. Will be charged for DayCare Services.
Please inform us if you can not pick up your dog within a proper amount of time.
Daycare charges will begin 1 hour after being notified that the pet has been ready for pick up.
These fees will also be applied if you have NOT picked up your pet before we close.
1-4 Hours $10
5-9 Hours $15
Please be prompt in picking up your pets.
Covington Location: Phone:
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